Refund & Return Policy
We want you to be completely satisfied with your purchase. Learn about our return process, refund eligibility, and how to initiate a return.
Return Eligibility
What items can be returned and conditions
We accept returns within 30 days of the purchase date for most items in original condition with tags attached and in the original packaging.
Eligible for Return
- • Unused items with original tags
- • Defective or damaged products
- • Incorrect items received
- • Items in original packaging
Not Eligible for Return
- • Used or worn items
- • Untampered items
- • Items not in original packaging
Return Process
How to return an item step by step
-
Initiate Your Return
Log into your account and open a support ticket including the order code. Sbmit any further information asked by support, if any.
-
Print Return Label
Once your return appeal is approved, we'll email you a prepaid return shipping label (for US returns).
-
Pack Your Items
Securely pack the items in the original packaging if possible, include the return form, and attach the shipping label.
-
Ship Your Return
Drop off your package at any authorized shipping location. We recommend getting a drop-off receipt.
-
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Information
How and when you'll receive your refund
| Refund Method | Processing Time | Notes |
|---|---|---|
| Credit/Debit Card | 5-7 business days | Refunded to original payment method |
| PayPal | 3-5 business days | Refunded to your PayPal account |
| Bitcoin | 1-2 business days | Immediate credit to the wallet address submitted. |
Refund Amounts
- Full refund for items returned in original condition
- Partial refund may be issued for items showing signs of use or without original packaging
- Original shipping fees are non-refundable unless the return is due to our error
- Return shipping fees are the customer's responsibility unless the item is defective or incorrect
Damaged or Defective Items
What to do if your item arrives damaged
If your item arrives damaged or defective, please contact us within 7 days of delivery. We'll cover return shipping and send a replacement immediately.
Required Information:
- Order code and date of purchase
- Photos of the damaged item and packaging
- Description of the issue
Return FAQs
How long does a refund take?
Once we receive your return, refunds are processed within 5-7 business days.
Do I need to include the original packaging?
Yes, please include all original packaging, tags, e.t.c, for a full refund.
What if I lost my return label?
Contact our customer service team and we'll email you a new return label.
